Important Information from Tennessee American Water

With very cold air forecasted for next week, Tennessee American Water reminds its customers to take steps to prevent water damage from frozen and burst pipes as well as frozen meters.

 “The extreme cold weather coming to our area can cause the water pipes in your home to freeze,” said Tennessee American Water Vice President of Operations Doug Wagner. “Taking simple measures to prevent frozen water pipes saves the stress and cost of dealing with them and the damage they might cause.”

 Property owners are responsible for the maintenance of the water service line from the meter to the house, as well as any in-home pipes. Tennessee American Water encourages residents to take the following precautions to reduce the risk of freezing and bursting pipes. 

 Follow these steps before cold weather sets in:

  • Know how to shut off your water.  Locate your main water shut-off valve.  You may want to tag or label it, so you do not have to search for it in an emergency. 
  • Check sprinkler or irrigation systems.  Make sure you have turned everything off and fully drained the system.
  • Eliminate sources of cold air near water lines: Check for pipes in areas that might be prone to freezing, such as crawl spaces, unheated rooms, basements, garages, and exterior walls. Fix drafty windows, insulate walls around pipes, and plug drafts around doors. 
  • Protect your pipes.  Where pipes are exposed to cold, wrap them with insulation or an electrical pipe heater (even fabric or newspaper can help).


When temperatures stay below freezing:

  • Prevent pipes from freezing.   Keep water moving through the pipes by allowing a small trickle of water to run.  Consider collecting the water for later use, like watering plants.  Also, the cost of a short-term trickle is much less costly than a repair of a burst pipe.
  • Keep your pipes warm.  Open cabinet doors to expose pipes to warmer room temperatures to help keep them from freezing.


If your pipes do freeze:

  • Shut off the water immediately.   Don’t attempt to thaw pipes without first turning off the main shut-off valve.
  • Thaw pipes with warm air.  You can melt the frozen water in the pipe by warming the air around it with a hair dryer or space heater.  Be sure not to leave the space heater unattended and avoid the use of kerosene or open flames.
  • Be careful turning the water back on.  Once pipes are thawed, slowly turn the water back on and double-check for any additional cracks and leaks.


You can learn more at or on our Facebook pageInstagramTwitter, or YouTube. Emergencies such as no water, leaking meters or main breaks can be easily reported online by customers or non-customers by clicking on the “Report Emergency” button.  Additionally, customers may also report emergencies through their MyWater account.